Delivery Information

Standard delivery from stock are delivered to you PLEASE CALL US FOR SHIPPING FEE. If you need it quicker we can supply on a courier delivery (Next Working Day) to make sure you get the products you want when you need them.

This service is available to Indonesia, however it may take a little longer for island outside java. If you are unsure please phone where we would be delighted to help.

When will my order by delivered? (call for prices & arrangement)
• Standard 2-5 day delivery
• Express next day delivery
• Premium delivery

When can I expect my delivery?
• Right away after we contact each other

How are items delivered?
• All items are direct to your door

Will you deliver to businesses?
• Yes

I have not heard from the courier?
• Unless, there is a problem with your delivery you will not receive any further contact from the courier after you have placed the order with us but we will let you know when your items shipped from our warehouses

What if the product I have received differs from the description?
• We have taken care to display and describe items as accurately as possible. Despite this we regret that slight variations may occur. We will always try to arrange for a replacement product or alternatively a refund will be given

My delivery is late?
• We try our very best to inform our customers of any potential delay as soon as possible

• Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will contact you as soon as we know of any delay.

• Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order

• For next day delivery orders, please note that you must order before 3pm Sunday - Friday. Orders placed after 3pm or on a Saturday will usually take two days to arrive.If you have selected the 2-hour time slot delivery you should receive a call to inform you about any delay to your delivery time. If for any reason you don't receive a call, please contact Customer Services on  +62 21 6910095.

• Opening times are
  8am - 11pm Monday to Friday
  8am - 8pm Saturday
  10am - 6pm Sunday

Who can sign for the delivery?
• If required, anyone in charge over the age of 18 may sign for deliveries from GSNtrade

Do you offer international delivery?
• Unfortunately, we do not deliver international delivery at this time.

Thank you for your business with GSNtrade
Please call/ email us for any Questions regarding Delivery information.

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